Terms &
conditions.

SnapStream is operated by SnapStream (Pty) Ltd, registration 2026/311990/07, a company registered in the Republic of South Africa. References to “we” and “us” mean this company. Our business contact details appear in section 13. These terms cover our website, event galleries, WhatsApp service, photo matching and organiser tools.

The registration flow asks guests to agree to these terms. Organisers must accept the terms presented when opening an account or buying a plan and have authority to act for any organisation they represent. Read our Privacy Policy for how information is handled and the privacy choices available to you.

You can save or print these terms. A written event-specific agreement can set the price, scope and delivery schedule for that event. Neither it nor these terms removes rights that applicable law does not allow us to exclude.

An event is a wedding, festival, conference, sporting occasion or other gallery using SnapStream. Organisers and authorised contributors upload photographs. An eligible guest who joins, consents and registers a selfie can receive matches and gallery links through WhatsApp. Shared-gallery access and uploads depend on the organiser's settings and plan.

Matching and message delivery are automated and depend on image quality, available photos, connectivity and service providers. We cannot promise that every photograph will be found, that every match is correct or that delivery will be instantaneous. Report an incorrect match to hello@snapstream.co.za or send human on WhatsApp.

Face registration and organiser accounts are for people aged 18 or older. Register only your own face and use account details you are entitled to use.

Do not impersonate another person, access a gallery without permission, harvest personal information, bypass access controls or plan limits, upload unlawful content, or interfere with the service. Keep sign-in details and personal gallery links private.

Copyright stays with the relevant rights holder. Downloading a photograph does not transfer its copyright; the photographer or organiser may set permitted uses and apply watermarks. You retain any rights you hold in your uploads and give us permission to store, process, display and deliver them as necessary to provide the event service you request.

Upload only content you have the rights and a lawful basis to share and process for the selected features. Organisers must give appropriate event notices and obtain the permissions required for photography and face matching, including appropriate consent from a parent, guardian or other legally competent person for anyone under 18.

Tell us about an unlawful upload, privacy objection or removal request at hello@snapstream.co.za. We may restrict access while investigating and remove content where necessary.

Personal gallery links normally last seven days; signed-in sessions and the event's gallery period have separate lifetimes. A valid personal link can give its holder access, so do not forward it. Keep your own copies of photographs you are permitted to download before gallery access ends. SnapStream is not a promise of permanent archival storage.

Send REVOKE on WhatsApp to withdraw face-matching consent, or DELETE to request guest-account deletion. These commands have different scopes and do not automatically remove every event photograph, a separate organiser account or legally retained records. See the Privacy Policy for the scope of each control and other removal requests.

Service messages can include verification, registration and selfie reminders, photo notifications, gallery links and event or account updates. Frequency depends on your activity and the event. Where the invite feature is available, you can send stop invites to stop invitations from friends. Contact us about other unwanted messages.

Free-text messages and voice notes may be handled by an AI assistant using service providers, and authorised staff may read them to help you. AI responses can be wrong; request a person for an unresolved issue. Marketing permissions are handled separately.

Guests are not charged by SnapStream merely to register or receive their matched photos. Your network or data provider may charge you. Organisers can use a free plan or buy an event activation. The pricing page and checkout identify the selected plan, price, currency, limits and gallery period. Custom event work is quoted separately.

Self-service paid activations are one-off payments in US dollars, not automatically renewing subscriptions. Review the total payable, including any displayed taxes or fees, before confirming. Your bank may apply currency conversion or its own charges. You can leave checkout or return to change your selection before placing the order.

Online payments use Stripe's hosted checkout and the payment methods it presents. We receive payment status and transaction references, not your full card details. Activation follows successful payment confirmation; a pending or failed payment does not complete a purchase. Contact us if payment succeeds but access is not activated.

The gallery period starts on activation, which can precede the date of the event; the expiry shown for the event governs access. Any different start date or delivery period must be agreed before purchase. Save your checkout confirmation, receipt and these terms. You can ask us for a copy of your transaction record while it is held, including during any legally required retention period.

Request a cancellation or refund at hello@snapstream.co.za, giving your event name and payment reference. Do not send a full card number. Closing an account or deleting an event is not itself a payment refund.

• Online purchases: where the Electronic Communications and Transactions Act 25 of 2002 (ECTA) applies, you may cancel a service purchase without a reason or penalty within seven days after concluding the agreement. A qualifying cancellation is refunded in full within 30 days.
• Starting early: ECTA provides exceptions, including services that begin with your consent during that seven-day period. These exceptions apply only where their legal requirements are met.
• Other cancellation rights: where ECTA section 43(3) applies, you may cancel within 14 days after receiving the service and obtain the refund the Act requires.
• Service problems: if the Consumer Protection Act 68 of 2008 (CPA) applies and our service falls below its required standard, you may require the problem to be remedied or a reasonable refund reflecting the failure. Other applicable cancellation, advance-booking and fixed-term agreement rights remain available.

Outside a statutory right or an express written refund offer, cancellation and refund requests are considered against the service already supplied and any applicable agreement. We will explain our decision and any lawful charge or deduction.

If we cannot supply a purchased service, we must notify you and provide the refund or other remedy required by law. ECTA section 46 requires a refund within 30 days of notification of unavailability, where applicable, and provides cancellation rights for failure to perform within the agreed time.

Organisers manage the event, authorised contributors, sharing settings and content. They must choose an appropriate plan, supply accurate details, protect their account and lawfully collect any contact lists they upload. Do not submit a contact list for unsolicited marketing without the required basis.

Plan limits can affect uploads, matching or delivery. The event dashboard shows the applicable allowance and usage. An upgrade changes the purchased allowance; it does not guarantee an immediate match for every previously uploaded photograph.

We may restrict an account or content where reasonably necessary for security, unlawful use, a material breach or a legal requirement. Where practicable we will explain the reason and allow you to respond. Urgent protection of people or the service may require immediate action. Suspension does not remove statutory refund or data-access rights.

We may improve the service and update these terms, with material changes brought to your attention where required. Changes apply prospectively and do not retrospectively reduce rights in a purchase already made. Where a material change requires your agreement, we will ask for it. You can request an earlier version of the terms.

Liability is determined by applicable law. Nothing here excludes our liability for fraud, wilful misconduct or gross negligence, or waives rights and remedies that cannot lawfully be excluded under the CPA, ECTA, POPIA or other applicable law.

Contact hello@snapstream.co.za with a service complaint so we can investigate. You may also use the applicable statutory complaint or dispute-resolution process, including the National Consumer Commission for consumer matters and the Information Regulator for POPIA or PAIA matters. You may also use any available court or tribunal remedy.

South African law governs these terms, subject to any mandatory protections applicable to you. Any court proceedings must be brought before a court with jurisdiction under applicable law.

Company and registration

SnapStream (Pty) Ltd, 2026/311990/07, Republic of South Africa.

Business address

160 High Level Road, Sea Point, Cape Town, South Africa.

Information Officer

Mikhail Kuschke. Contact: hello@snapstream.co.za.

Website

www.snapstream.co.za